Shipping & Delivery Policy
At Rashaniya, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms mentioned below.
1. Order Processing
- Orders are usually processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
- Customized or special orders may require additional processing time.
2. Shipping Locations
We currently ship across India.
Shipping availability may vary depending on your location and courier service coverage.
3. Delivery Time
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
Delivery timelines are approximate and may vary due to:
- Weather conditions
- Courier delays
- Public holidays
- Remote area delivery limitations
- Unexpected logistical issues
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping offers may apply on selected products or order values.
Rashaniya reserves the right to modify shipping charges without prior notice.
5. Order Tracking
Once your order is shipped:
- Tracking details may be shared via Email, SMS, or WhatsApp.
- Customers can track their shipment through the courier partner’s website.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Rashaniya shall not be responsible for delivery failures caused by:
- Incorrect address
- Wrong contact number
- Incomplete delivery information
Additional shipping charges may apply for re-delivery attempts.
7. Delayed Deliveries
While we strive for timely delivery, delays may occur due to circumstances beyond our control.
Rashaniya is not liable for delays caused by:
- Courier partners
- Natural disasters
- Government restrictions
- Transportation disruptions
8. Damaged Packages
If your package arrives damaged:
- Please record an unboxing video
- Contact us within 48 hours of delivery
- Share clear images/videos of the damaged product and packaging
Claims without proof may not be eligible for replacement or refund.
9. Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to customer unavailability or incorrect information:
- The package may be returned to us
- Re-shipping charges may apply
10. Changes to This Policy
Rashaniya reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.
Updated versions will be posted on this page.
11. Contact Us
For shipping or delivery-related support:
Rashaniya Overseas
📧 support@RashaniyaOverseas.com