Refund & Cancellation Policy
At Rashaniya, customer satisfaction is important to us. This Refund & Cancellation Policy explains the terms under which cancellations, returns, and refunds are processed for purchases made through our website.
By placing an order with us, you agree to the terms mentioned below.
1. Order Cancellation
Before Shipment
Orders can be canceled before they are shipped.
To request cancellation, please contact us immediately with your order details.
If the order has not been processed or dispatched, a full refund may be issued.
After Shipment
Once the order has been shipped, cancellation requests may not be accepted.
Customers may need to follow the return process after delivery.
2. Return Policy
We accept returns only in the following cases:
- Product received is damaged
- Wrong product delivered
- Product has manufacturing defects
To request a return:
- Contact us within 48 hours of delivery
- Share clear photos/videos of the issue
- Product must remain unused and in original packaging
Returns requested after the allowed period may not be accepted.
3. Non-Returnable Items
The following items may not be eligible for return or refund:
- Customized or personalized products
- Used or damaged items after delivery
- Products without original packaging
- Decorative items damaged due to mishandling
4. Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- Shipping charges may be non-refundable in certain cases
If the return does not meet our conditions, the refund may be rejected.
5. Damaged Products During Shipping
If your product arrives damaged:
- Notify us within 48 hours of delivery
- Provide unboxing video/photos for verification
Failure to provide proof may affect claim approval.
6. Exchange Policy
Product exchanges are subject to:
- Stock availability
- Verification of damage or defect
Rashaniya reserves the right to approve or reject exchange requests.
7. Delayed or Missing Refunds
If you have not received your refund:
- Check your bank account/payment source
- Contact your payment provider or bank
- Processing times may vary depending on your bank or payment gateway
8. Changes to This Policy
Rashaniya reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.
Updated versions will be posted on this page.
9. Contact Us
For cancellation, return, or refund-related queries:
Rashaniya Overseas
📧 support@Rashaniyaoverseas.com